Commentary

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Commentary
10:12 am
Wed February 22, 2012

Customers are Easier to Keep than Get

One of the hardest jobs consultants have is convincing companies to spend to keep existing customers, instead of putting everything into chasing new customers. 

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Commentary
7:30 am
Wed February 15, 2012

Even Buildings Need Branding

One Memphis Place

Everybody knows brand names are important. And that picking a good name up front can save millions and years building brand awareness. But an office building name? 

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Commentary
10:18 am
Fri February 10, 2012

Singapore is Synonymous with Quality

Singapore at Night
Javier Brosch / fotolia.com

The quality of consumer service fluctuates. It’s not like corn flakes.  May be great for awhile. Then not so great. Maybe awful. 

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